We have vouchers for use either in our Ponsonby store or on our website. If you're wanting a voucher for use online you can select a value here. If you'd prefer to shop instore you can select a value here.

If you have received an online voucher yes. You can use this to make purchases on our website, simply enter your voucher code at the checkout. An Online voucher has a series of unique letters and numbers.

If you have an instore gift card no. These need to be presented in store and are treated like cash, so we need to have them in order for them to be redeemed. An In store Gift Card is a Credit Card sized plastic card with a series or unique numbers, hand written date and value on the back.

Milly's In-store gift cards need to be presented in-store to be redeemed however, we can organise for this to be changed.

If this is something you'd like to request please email customerservice@millys.co.nz with the Card and Pin number on the back of the card and we can start this process.

Please note, this can't be done immediately, we need to contact Tranxactor and request your instore card be cancelled, which needs to be confirmed before we issue the online voucher. A $10 admin fee will be deducted from your new total for this service.

Simply log-in to your Milly's account and you can view your wishlist here.

Your Click & Collect order will be ready for your collection from our Ponsonby store when you receive an email from us letting you know it's been processed for collection, which is generally within 12-24hrs of placing your order. See our location and opening hours here.

You will receive a confirmation email for your order almost immediately after placement, however please allow us some time to pick and process the items in-store.

Check your spam folder if you've not received your collection email within 24-48hrs.

No. We can send goods anywhere in New Zealand but do not send Internationally.

We recommend you look into Freight Forward providers if you'd particularly like to purchase an item to be shipped or you are welcome to organise your own shipping. We do require payment via bank deposit for transactions of this nature. Please contact customerservice@millys.co.nz if this is something you'd like to explore further.

No. Our parcels are sent signature required, as they often contain fragile items, and we want to make sure these reach you in good condition. For this reason we need to deliver to a physical address where someone is there to sign. If you're happy for the goods to be left without a signature this will need to be organised directly with the courier.

Yes, Urgent Tonight offer a delivery service to applicable Auckland addresses Monday-Friday and your order will be delivered between 6-9pm in the evening for only $45 (so residential addresses are best).

If you'd like to use this service select Urgent Tonight at the check-out. Make sure to send your order through before 12pm, so the courier can be booked and check your shipping address is in the map of the Urgent Tonight delivery area here.

There is no urgent delivery option on weekends or for greater or out of Auckland addresses.

Yes, we can giftwrap and send a gift directly to the recipient on your behalf, including a gift card or tag with your message, all for a $5 contribution to the Auckland City Mission.

Simply select giftwrapping in the checkout and use the recipient's details for the delivery address.

Our store inventory is 'live' on the website, so if you're able to add a product to your cart (without a Pre-order or Order only message) then they should be available immediately.

Products on pre-order or order-only with have info with them, regarding when you can expect them to be dispatched.

Providing your parcel is processed and collected with the courier's afternoon pickup, deliveries to addresses within Auckland are targetted for the following working day, North Island and South Island 2-3 working days. Please allow an additional 3 days for rural delivery.

Our delivery rate generally sits at around 98% within 48hours but for delays in the freight network you can refer to the Post Haste Network Status Dashboard here.

Please take some photos of the damage, repack the broken item/s back into the original box with all the packing and let us know ASAP (within 48hrs of delivery) so we can start a claim with the courier.

It's best to email customerservice@millys.co.nz

If the goods aren't quite what you were expecting or you find the size doesn't quite meet your requirements let us know and we can sort that out for you.

Providing you've not purchased an order only product (brought in for you specifically) all purchases made on the site can be returned to Milly’s, unused in the original packaging, and we will assist in finding a more suitable option for your needs or process a full-refund (after shipping costs) See our Terms and Conditions for more info.