MON TO SAT 9AM - 5PM
SUN 10AM - 4PM
273 PONSONBY ROAD, AUCKLAND
PH: 09 376 1550

MON TO FRI 9AM - 5PM
SAT 9.30AM - 4PM
SUN - CLOSED
LEVEL 1, 165 THE STRAND,
LOWER PARNELL
PH: 09 309 1690

Terms & Conditions

Customer Service

Purchasing from millyskitchen.co.nz

Millyskitchen.co.nz online shopping gives customers convenient, quick, easy and secure purchasing options. Items displayed on the site can be purchased using our real-time, online Mastercard or Visa transaction facility. Customers have the confidence in knowing that all of their details are protected by the latest 128bit security mechanisms, and are used only for the purposes of the transaction. Should the customer prefer, the completed shopping basket (order) can be printed out when in checkout, attached to cheque payment or credit card details and posted to Millys.


Pricing

Prices displayed on the website are in New Zealand Dollars (NZ$). Prices displayed include GST (15%).

All prices are correct at time of publication, however we reserve the right to alter the price for any reason.
If this happens with an item you have ordered, we will contact you prior to delivery.

Special Pricing & Gifts with Purchase are subject to availability and we reserve the right to amend or cancel these without notice. If this happens with an item you have ordered, we will contact you prior to delivery.


Security

Security is one of our highest priorities. Millyskitchen.co.nz uses technology called SSL - Secure Sockets Layer. This means at the checkout, our servers and your PC encrypt (scramble) everything that you enter into your computer, such as credit card details, billing and delivery address.
Because it is encrypted, outside influences are unable to make sense of it, therefore keeping this information private.


If at any stage you do not see the padlock symbol or are unsure about your security, please do not hesitate to contact us on 09-309-1692 or email online@millys.co.nz.


Milly's Mail Order Guarantee

Millyskitchen is committed to deliver your order as quickly as possible or to deliver your order at the most appropriate time according to your special delivery instructions. At Milly's, your satisfaction is guaranteed. If for any reason you are not happy, we will gladly replace, exchange (subject to availability) or refund within 14 days of purchasing.


Delivery

Delivery charges are calculated within the checkout via your postal code. Before proceeding to the checkout you can also calculate an estimate on the delivery charge. Delivery charges are in New Zealand dollars and include GST, cover packaging, delivery and insurance.

The estimated delivery time is within 2-3 business days, however if you are within the rural delivery areas the estimate for delivery may incur additional time. If an item is ordered that is out of stock, we will advise the ETA on delivery and notify of any expected delays.

All Deliveries are made by Fastway Couriers and require a street address for delivery, as all parcels are sent by Signature Required service. If you are not home when the courier calls, a card will be left in your letterbox and the courier company will arrange a delivery time for when you are home.

We are sorry but we do not deliver outside of New Zealand.

 

Returns Policy

If your order is not to your satisfaction, please contact us at customerservice@millys.co.nz or phone us on 09-309-1696 to discuss your order.
If you have received your order and it is damaged, we must be notified within 48 hours of delivery, by email or phone. We will replace or credit any transit breakages.
Any replacements are subject to stock availability. We will endeavour to keep you informed with any delays in replacement products.
If you do wish to return your order, please ensure that all items are returned in the original, unused condition, with the original packaging, within 7 days of advising Milly's via phone or email.

Return goods by couriers to:

Milly's Limited
Level 1, 165 The Strand,
Parnell, Auckland.

 

Stock Quality and Supply

We are a family owned store, and we hand pick our stock from local suppliers and we also import selected pieces from suppliers in Europe and America. We endeavour to maintain ample stocks of all our products, however sometimes we cannot accurately forecast customer demand. This places extreme pressure on our suppliers. In such cases, we will give you our best estimate as to when the product is likely to be available.

Throughout the year market conditions outside of our control may affect the supply and cost of products. In these circumstances Milly's Kitchen will consult with you first, and reserve the right to suggest appropriate substitutions whilst maintaining the value of your order and integrity of the finished product.


Privacy

We take your privacy seriously and want to make your shopping experience as safe, satisfying, convenient and pleasurable as possible. Your order is protected at all steps by using our secure server. While we may (with your permission) securely store your customer details, etc... we do not sell, trade or share this information with anyone. Should you have any questions about ordering online or security on this site, please call us on our 0800 200 123 or send an e-mail to online@millys.co.nz (we also have free calling phone numbers on our home and ordering pages) or call 64 09 376 1550 for further help.

Your Information - collection and storage.

When you order from millyskitchen.co.nz we ask you for your e-mail address, and we need to know your first and last names, your telephone number (in case any one of our staff need to contact you regarding your order) and your credit card information. This information is currently used solely to fulfil your order. Your personal information is stored both online and in our order processing system in a secure and responsible way, however both systems have built in security and are not available to unauthorised persons. In the future we may use this information to assist you with repeat visits -with your permission of course!

 

Do we collect any other Information?

Yes. Milly's Kitchen does collect information on the usage of the site, such as pages visited and most popular pages. This helps us determine what our customers are most interested in and we can keep our site as up to date as possible regarding new products etc.. We ARE NOT able to tell who you are from this information and while it is stored on our secure systems we do not pass it onto any third parties.

 

Changes to your personal Information.

Your personal information is available online for you to view, using your unique password and customer number to access the secure area. If you wish to change certain details in the information that is held about you, you can do so using the online editing function, or should you wish to delete it, please e-mail us at online@millys.co.nz with your deletion request.