Shipping & Returns
Delivery Times & Costs
Courier Freight Charges:
Auckland (Orewa to Pokeno) $5.00
Rural Charge of an extra $4.00 applies to rural delivery
Free Freight for purchases over $150.00*
*In-store only gift cards are excluded from our free freight offer, if you'd prefer not to pay for freight please consider purchasing the online version.
Please note: Bulky and/ or heavy orders being sent to rural delivery addresses and inter-island (including Waiheke Island) may need to be charged for freight. We will contact you before dispatch if this is the case and discuss the options available.
Delivery charges are calculated within the checkout via your postal code (correct postal code is important for your order). Delivery charges are in New Zealand dollars and include GST, cover packaging, delivery and insurance.
Standard Delivery Times
The estimated delivery time is within 2-3 BUSINESS DAYS, however if you are within the rural delivery areas the estimate for delivery may incur an additional 5 day lead time.
If an item is ordered that is out of stock, we will advise the estimated time of arrival on delivery and notify of any expected delays via email, please check your spam or junk mail for this if you have not heard from us.
Click & Collect
When you place an order through our online store, you will be given the option of "Click and Collect" from our Ponsonby store. This option can be selected within the checkout process.
When your order is received by our customer service team and your stock is confirmed as available, a dispatch email is sent to you with the details for your store pickup.
All deliveries are made by Aramex Couriers and require a street address for delivery, as all parcels are sent by Signature Required service. Because of this we cannot deliver to PO Box addresses. If you are not home when the courier calls, a card will be left in your letterbox and the courier company will arrange a delivery time for when you are home. Once your order is dispatched, an email will be sent to you with your tracking details whenthe parcel is scanned at the courier depot.
Same Day Delivery
We are delighted to offer our Auckland customers the option of 'Urgent Tonight delivery' for only $15.00
Your order must be placed before 2pm, between Monday - Friday and you will receive the goods that evening between 6-9pm.
This delivery option is only available for stock that is available in store at the time of purchase. We can not provide same day delivery to a rural or outside of Auckland address.
If you would like to use the 'same day delivery' option, please email email@example.com with your order number or call us on 09 376 1550 to arrange.
Please note: This option is not currently available to select within the checkout. You will be required to process your order as normal and contact us on the email or phone number above, for us to manually update your freight option.
We do not deliver outside New Zealand; however orders may still be placed from overseas with a New Zealand delivery address.
If you have any urgent requests or need to discuss the delivery of your order in further detail. Please call our team directly on 09 376 1550.