Delivery Times & Costs
Courier Freight Charges:
Auckland (Orewa to Pokeno) $5.00
Rural Charge of an extra $4.00 applies to rural delivery
Delivery charges are calculated within the checkout via your postal code (correct postal code is important for your order). Before proceeding to the checkout you can also calculate an estimate on the delivery charge. Delivery charges are in New Zealand dollars and include GST, cover packaging, delivery and insurance.
The estimated delivery time is within 2-3 BUSINESS DAYS, however if you are within the rural delivery areas the estimate for delivery may incur an additional 5 day lead time.If an item is ordered that is out of stock, we will advise the ETA on delivery and notify of any expected delays.
When you place an order through our online store, you will be given the option of "Click and Collect" from either our Parnell or Ponsonby store. This option can be selected within stage 3 (Shipping Method) of the checkout process. Please specify in the shipping comments which store you would like to collect from.
All deliveries are made by Fastway Couriers and require a street address for delivery, as all parcels are sent by Signature Required service. Because of this we cannot deliver to PO Box addresses. If you are not home when the courier calls, a card will be left in your letterbox and the courier company will arrange a delivery time for when you are home.
Same Day Delivery
We are delighted to offer our Auckland customers the option of 'same day delivery' for only $15.00
Please note: This option is not currently available to select within the checkout. You will be required to process your order as normal and contact us on the email or phone number above, for us to manually update your freight option.
We do not deliver outside New Zealand; however orders may still be placed from overseas with a New Zealand delivery address.
If you have any urgent requests or need to discuss the delivery of your order in further detail. Please call our Customer service team directly on 09 309 1696 or free phone 0800 200 123.